FAQ:

1. Are the Hero Online Gold transferred automatically?

No, after order placed, please contact us by live chat, one operator there will arrange a trade with you in game. We will then trade the Hero Online Gold or the Hero Online items to your character in game.

2. What forms of payment do you accept?

We use PayPal for payment processing, and accept all PayPal payment types, including eCheck.

3. How are eChecks handled?

We accept Paypal eChecks, though we cannot send your credits until the eCheck payment completes (approximately 4 business days).

4. Do you accept Visa Cards?

We accept all PayPal payments, and Paypal does accept credit cards, as long as they are activated for online use. You will need to activate your card for online use in order to use it; see your card for details.

5. I don't have a PayPal account. Can I still use Heroguru?

Yes! You can pay using a credit card even if you do not have a PayPal account! At the bottom of the PayPal payment screen you will see an area that says 'Don't have a PayPal Account?' Follow the link and you will be able to enter your credit card information without creating a PayPal account!

6. What if I don't receive my Hero Online Gold ?

Check your PayPal account to see whether your payment was processed as an eCheck. If you paid by eCheck, you will not receive your credits until the eCheck has cleared, approximately 5 business days. If you did not intend to pay by eCheck, just contact us by live chat and we will be happy to refund it for you.

7. Do you buy Hero Online Gold ?

We do not currently buy Hero Online Gold, however we are working on a system to allow developers to sell through our site.

8. Do you have a referral program?

We do not currently have a referral program, but we may offer this feature in the future!